Privacy policy.🔐

Last Updated: 13/11/2025

1. Introduction

Ghosty Goings on operates the website at www.ghostygoingson.uk and is committed to protecting the privacy of our visitors and customers ("you"). This Privacy Policy explains what information we collect, how we use it, and your choices regarding our use of your data.

2. Information We Collect

We collect information primarily to improve our service, communicate with you, and process bookings.

A. Information You Voluntarily Provide

This is data you actively provide when interacting with us:

  • Contact Data: Your name, email address, and phone number when you sign up for a newsletter, submit a contact form, or make an inquiry.

  • Transaction Data: Payment information (though we do not store full card details—see Section 4) and booking history when you purchase event tickets.

  • Submission Data: Content you submit to us, such as comments, testimonials, or alleged evidence.

B. Information Collected Automatically (Usage Data)

When you visit our Site, certain information is collected automatically through technology

  • Device & Usage Data: Your Internet Protocol (IP) address, browser type, operating system, pages you viewed, time spent on the Site, and the dates/times of access.

  • Tracking Technologies (Cookies): We use cookies and similar technologies to collect information, remember your preferences, and track site activity. (See Section 6).

3. How We Use Your Information

We use the information we collect for the following legitimate purposes:

  • To Provide Services: To process your event bookings, send confirmation emails, and provide access to live streams or content.

  • Communication: To respond to your inquiries, send you news or updates about new events (if you have opted in), and request feedback.

  • Website Improvement: To monitor and analyze trends, usage, and activities to improve the functionality and design of our Site.

  • Security & Legal Compliance: To detect and prevent fraud, protect the security of our Site, and comply with all applicable legal requirements.

4. How We Share Your Information

We only share your data with trusted third parties necessary to run our business, and never sell your personal data.

  • Payment Processors: We use secure third-party payment gateways (e.g., PayPal, Stripe) to process ticket purchases. We do not store your credit card details; this information is handled securely by the payment processor.

  • Analytics Providers: We use services like Google Analytics to understand website traffic. These services process your IP address and usage data.

  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy.

  • Booking/Customer Data: Retained for 5 years for accounting and tax purposes.

  • Contact Inquiries: Retained for 12 months after resolution, unless you become a regular customer.

  • Marketing Opt-In: Retained until you unsubscribe or request deletion.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience. You have the right to decide whether to accept or reject cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

7. Your Data Protection Rights (GDPR and Others)

Depending on where you live, you may have specific rights regarding your personal data. These typically include:

  • The Right to Access: Request copies of your personal data we hold.

  • The Right to Rectification: Request that we correct any information you believe is inaccurate or incomplete.

  • The Right to Erasure: Request that we delete your personal data, under certain conditions.

  • The Right to Object: Object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the information in Section 8.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: Ghostygoingson@outlook.com